tech support analyst
With our Tech Support Analyst services we help you to comprehensively solve problems related to the operation of your company's technology area. Our priority is to look for solutions that allow you to save, improve and optimize operating times regardless of the size of the company.
As main objective we seek the total satisfaction of our customers through personalized attention
We will always provide you with all the support in the different needs, such as:
1. Support to Users and Equipment
a. Incidents of Operating Systems and / or applications.
Incidents related to configuration problems, blocking or malfunction of the windows operating system, office applications, email application and antivirus systems among others.
b. Hardware issues.
Incidents related to configuration problems, damages or extensions of internal or external devices, such as hard drives, memories, processors, drivers, printers among others.
c. Activities and / or requirements related to the day to day of the network
Any query that is originated by the user that has to do with the operation and operation of the network, that is to say any activity associated with the daily use of the network infrastructure.
It is very important that you know the availability of our different coverages, since with these possibilities we can guarantee that you will never be alone before any need that might arise in your technological infrastructure:
2. Administration and network management
We help you to administer and manage the technological infrastructure where the company's applications run and where the company's information is located.
a. Administration and management of active equipment (switches, routers, access point among others).
b. Administration of mail servers, active directory and DNSs.
c. Administration and management of computer security technologies (antivirus, anti-spam, firewall,
content control, VPNs).
d. Administration and management of voice infrastructure (PBX, VoIP gateways).
and. Administration and management of backup infrastructure, storage, software for automatic generation of backups etc.
F. Management with equipment suppliers or technical solutions, administration of service contracts with technology providers to deal with issues related to guarantees, quality and availability of services, levels of attention to failures.
As main objective we seek the total satisfaction of our customers through personalized attention
We will always provide you with all the support in the different needs, such as:
1. Support to Users and Equipment
a. Incidents of Operating Systems and / or applications.
Incidents related to configuration problems, blocking or malfunction of the windows operating system, office applications, email application and antivirus systems among others.
b. Hardware issues.
Incidents related to configuration problems, damages or extensions of internal or external devices, such as hard drives, memories, processors, drivers, printers among others.
c. Activities and / or requirements related to the day to day of the network
Any query that is originated by the user that has to do with the operation and operation of the network, that is to say any activity associated with the daily use of the network infrastructure.
It is very important that you know the availability of our different coverages, since with these possibilities we can guarantee that you will never be alone before any need that might arise in your technological infrastructure:
2. Administration and network management
We help you to administer and manage the technological infrastructure where the company's applications run and where the company's information is located.
a. Administration and management of active equipment (switches, routers, access point among others).
b. Administration of mail servers, active directory and DNSs.
c. Administration and management of computer security technologies (antivirus, anti-spam, firewall,
content control, VPNs).
d. Administration and management of voice infrastructure (PBX, VoIP gateways).
and. Administration and management of backup infrastructure, storage, software for automatic generation of backups etc.
F. Management with equipment suppliers or technical solutions, administration of service contracts with technology providers to deal with issues related to guarantees, quality and availability of services, levels of attention to failures.
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